If you work on cross-channel user experience right now, one of the trickiest questions you might get asked is how do you communicate the change in scope to both stakeholders and the design team. What deliverables you use, and how do you structure them. Here's a few comments on one of the most intriguing ideas around, Dan Willis's (@uxcrank) intent paths.
Simon and Tomas? Who the hell are they and what do they have to do with cross-channel, multi-channel, pervasive information architecture and cross-media? Is that a guitar-and-mandolin duo, by any chance? If it is, I'm out of here.
At the end of March I'll be presenting my workshop on Pervasive Information Architecture at the 12th ASIS&T IA Summit in Denver, Colorado. It's going to be a great gig, and you can register for it online directly on the IAS11 website. If you want to know a little more, this post is for you. Read on.