The draft version of a working paper me and Bertil Carlsson have written for the Relating Systems Thinking & Design 2013 conference in Oslo, October 2013. While information is becoming pervasive, and products and services are becoming parts of larger systems, many of which participating into emergent, complex information-based ecosystems where actors are co-producers and where relationships between elements, channels and touchpoints are messy and non-linear, within the area of informatics and information systems we still teach management and design as if they were linear. Could we try something different? How would that work and what results could it produce in terms of both learning outcomes and student satisfaction? This paper details the approach we followed and the early results we achieved in introducing business and informatics students to entrepreneurship and innovation through a holistic approach in the 2-year Master in IT, Management and Innovation at Jönköping International Business School (JIBS), in Jönköping, Sweden.

A while ago I promised a brief list of resources on space, place and place-making to friends and students.
It took a while, I concede, but here it is. I decided to start with books first, and leave interesting articles and papers for another round. Books are much more reader-friendly, and some of the stuff is thick.

If you work on cross-channel user experience right now, one of the trickiest questions you might get asked is how do you communicate the change in scope to both stakeholders and the design team. What deliverables you use, and how do you structure them. Here's a few comments on one of the most intriguing ideas around, Dan Willis's (@uxcrank) intent paths.